JAN-SUVIDHA CENTRE

 

Introduction
The Eest Kameng District Administration has introduced an electronic delivery system for all public services. “JAN-SUVIDHA” a Computerized Facilitation Centre was initiated to meet such objectives like speed, efficiency, consistency and reliability and to substantially improve the citizen interface etc.
JAN-SUVIDHA (Computerized Facilitation Centre) is established to serve the purpose of the common people, by giving services such as Permanent-Residence-Certificate, Schedule Tribe Certificate, Temporary Residence Certificate, and many others in days to come.  JAN-SUVIDHA project is first of its kind in Arunachal Pradesh, where all certificates are Computerized and issued through a single window.  The Centre Charges a minimum fee for all the services.


Jan Suvidha Center (Outer), Yingkiong Jan Suvidha Center (Inner), Yingkiong
                          Jansuvidh Centre (outside View)                                                                 Jansuvidha Centre(Inner View)

History of Jan-suvidha
Jan-suvidha is a software application developed by NIC Arunachal Pradesh State Unit to automate the process of issuance of various types of certificates and licenses from the Office of Deputy Commissioner. In addition, it is an attempt to provide a single-window solution to the citizens, where various services of the office of DC are provided under one roof. The citizen needs to approach only the receipt and delivery counter and no longer needs to find his way through the maze of branches in the office to get his or her work done. The project was developed as a result of the efforts of the then Deputy Commissioner, Lohit District Sh. Prashant Lokhande IAS and was first launched in Lohit District at its headquarters, Tezu. The application was subsequently customized for Tirap District by the District Unit, NIC, Tirap and launched in the district on 28th Aug. 2008 by MLA Khonsa Town Sh. Kamthok Lowang in the presence of Deputy Commissioner Sh. Ankur Garg, IAS.
Features

Services Provided

Advantages that accrue to the citizenry / DC office through Jan-suvidha project

For details, please contact DIO, East Kameng District Unit (Ph. No.– 03787-222308 ), email: kamengse@nic.in

 

Estimated Project Cost

Sl No.

Item Description

Cost

1.

Computer & Accessories

346067.00

2

Software

77144.00

3

Network component

33148.00

4

UPS

132350.00

5

Furniture Etc

72000.00

6

Training / Consumables/Contingency

30000.00

7

AMC

37130.00

8

Manpower

215424.00

9

Total

878463.00

10

VAT/Entry Tax @ 4% on 1,2,3,4,5

23836.00

 

Total Project Cost

902299.00



 

JAN SUVIDHA Office Manual
Types of Certificate Initially provided:

 

General Work Flow in the Jansuvidha

 From 9.30 to 1 P.M.

From 1 P.M.

FOR COMPUTER OPERATOR

HOW JAN-SUVIDHA Works:
In the Computerized system steps involved in the processing of Certificate has been reduced. The applicant shall apply in a prescribed format, which is available to the public at the Public Facilitation center (PFC) as well as in the market. On the basis of the application the data is fed into the computer and the certificate is generated. The Computer generated certificate is then sent to the Certificate Signing Officer concerned along with the documents enclosed by the applicant for verification.

The Officer shall go through the applications and enclosures and sign the certificate if satisfied and send to the issue counter. The Issue counter will issue the certificate and hand over the Office copy of the certificate and the documents enclosed by the applicant to the certificate branch.    

For example, to get Permanent Inner Line Pass we’ll have to go through these steps.
Step1:Computer Operator will enter all the information in the computerized ILP application form.
Step2: Operator will give computer generated receipt to the customer and print the certificate. At the day end all the certificates will be sent to their concern issuing authorities for verification.
Step3: Completed certificates will be dispatched from the issuing counter of JAN-SUVIDHA.